Daily ITIL News Feed – Jul 12, 2012
Daily aggregation of ITIL news from @cloud_aware, cloudaware.net.
- HP Helps Russian Railways Improve IT Operations
- Developments in IT Service Desk Management
- 3CLogic and VA Associates Partner to Offer Cloud Based Integration of IT …
- Behind-the-scenes look at R&D IT
HP today announced that Russian Railways, one of the world’s largest railway companies, has significantly improved its IT operations with HP IT Service Management (ITSM). (more)
Over the past few years, service desks were only assigned to respond and record to user issues that took place in the environment. (more)
San Francisco Chronicle (press release) 3CLogic and VA Associates today announced their partnership to offer a new class of innovative services that combine IT Service Management and call center telephony under one umbrella. Help Desk and Customer Service Agents will now be able to make … (more)
Australian Techworld From the development of new product features to software rollout, Oded Moshe, VP of Products & IT at SysAid, a global IT Service Management (ITSM) company, provides a snapshot of the complexities behind the R&D processes. (more)