November 2008

Please take the following 2-minute survey to help us understand your hadoop environment better.

This post is a daily aggregation of all news links from @itilpedia. This post is automatically generated everyday at 11:45PM UTC.

• Identifying Service Management Software requirements

By IWE Admin
Identifying IT service management (ITSM) requirements for you IT help desksoftware can be a big challenge because of the impact if have on yourprocesses, which should already be implemented in your organization or atleast defined and …(more)

• Sunrise Software’s New Subscription Pricing Model Broadens Reach …

PR Web (press release) – Ferndale,WA,USASunrise Software’s flagship product, Sostenuto ITSM, is an advanced,browser-based IT service management solution which offers a fullyintegrated ITIL …(more)

• Automation what?

By roland
Robots and Automated Manufacturing systems and During my journey throughthe world of IT Service Management, I encountered various kinds ofAutomation. From my point of view most vendors will agree to the followingcategorization: …(more)

• Microland launches two new service lines

ITvoir – New Delhi,Delhi,IndiaMicroland launched 2 new service lines, Managed Security AssessmentServices and ITSM Consulting Services, at it’s ‘ IT Infrastructure: Insureand Ensure’ …(more)

• ===

Personality of the Month:By ABCC NEWS(ABCC NEWS)
She has an MBA, Masters in Computer Science and she is also PMI (ProjectManagement Institute) and ITIL (information Technology InfrastructureLibrary) Certified. The cultural and language differences were the mainbarriers she …(more)

• Axios Maintains Momentum in South America With First ITIL-Based …

ITNews – Roma,Italy… through the ITIL (Information Technology Infrastructure Library)processes which help organizations transition toward the next generation ofITSM and …(more)

• CloudNews for November 28th, 2008.

By Mayank Gupta
An independent IT Service Management software provider, Sunrise Softwarehas announced a new subscription pricing model designed to helporganizations for ITIL in a tougher economic climate. This will combine thebenefits of on-premise …(more)

• Sunrise Software’s New Subscription Pricing Model Broadens Reach …

Sunrise Software’s New Subscription Pricing Model Broadens Reach For BestOf Breed ITIL ToolSunrise Software’s Sostenuto ITSM solution speeds ITILconformity Chessington, UK November 28, 2008 – Sunrise Software, a leadingindependent …(more)